Shipping Policy

Effective Date: March 7, 2025

At Puresora, we are committed to delivering premium office and home-working essentials efficiently and securely. This Shipping Policy outlines our shipping methods, estimated delivery times, costs, and other important details.

By placing an order on https://puresora.xyz/, you agree to the terms stated below.

1. Processing & Handling Time

• Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• Orders placed after 2:00 PM (EST) will be processed the next business day.
• During peak seasons or special promotions, processing time may be extended.

If there are any delays or stock issues, we will notify you via email.

2. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

• Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.
• Expedited shipping is not available for P.O. Boxes or APO/FPO addresses.

3. Shipping Costs

• Shipping fees are calculated at checkout based on order weight, shipping method, and destination.
• We offer free shipping on domestic orders over $100 (U.S. only).
• International shipping rates vary based on the country and carrier.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your shipment using the provided tracking link.
• If you do not receive tracking information within 3 business days, please contact support@puresora.xyz.

5. International Shipping

• We currently ship to select international destinations.
• Customers are responsible for import duties, VAT, customs fees, and any other applicable taxes imposed by their country.
• Customs processing may delay deliveries beyond our estimated timeframes.
• We are not responsible for orders held or confiscated by customs.

6. Lost, Stolen, or Delayed Shipments

• If your package is lost or stolen, please file a claim with the carrier and notify us at support@puresora.xyz.
• We will assist in resolving the issue but are not responsible for lost or stolen packages after they are marked as “delivered” by the carrier.
• If your order is significantly delayed, we will work with the carrier to find a solution.

7. Incorrect or Incomplete Addresses

• Customers must provide accurate shipping information at checkout.
• We are not responsible for delays or lost shipments due to incorrect addresses.
• If an order is returned to us due to an incorrect address, customers may be responsible for re-shipping fees.

8. Order Changes & Cancellations

• Address changes or order modifications must be requested within 24 hours of placing an order.
• Orders cannot be canceled once they have been shipped.

For any changes, contact orders@puresora.xyz as soon as possible.

9. Damaged or Defective Items

If your order arrives damaged or defective, follow these steps:

1. Take clear photos of the damaged product and packaging.
2. Email us at support@puresora.xyz within 7 days of delivery with your order details and photos.
3. We will provide a replacement, refund, or store credit depending on the situation.

10. Holiday & Peak Season Shipping

During holiday seasons and promotional sales, shipping times may be longer than usual due to high order volumes. We recommend placing orders early to avoid delays.

11. Contact Information

For any shipping-related inquiries, please contact us:

📍 Address: 1914 Bungalow Road, Dawson, Nebraska
📞 Phone: 402-855-3978
📧 Email: support@puresora.xyz
🌐 Website: https://puresora.xyz/