Refund and Return Policy

Effective Date: March 7, 2025

At Puresora, we strive to provide premium office and home-working essentials that meet the highest quality standards. However, if you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind.

By making a purchase on https://puresora.xyz/, you agree to the terms outlined below.

1. Eligibility for Returns

You may return an item within 30 days of the delivery date if it meets the following conditions:

  • The item is unused, in its original packaging, and in resalable condition.
  • All original tags, manuals, accessories, and receipts are included.
  • The item is not a final sale or non-returnable product (see Section 6).

If the product does not meet these conditions, we reserve the right to decline the return request.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact Us: Email us at returns@puresora.xyz with your order number, reason for return, and product photos (if applicable).
  2. Approval & Instructions: If your return is approved, we will provide instructions on how to return the item.
  3. Ship the Product: Securely pack and ship the item to the return address provided. The customer is responsible for return shipping costs unless the return is due to a defect or our error.
  4. Processing: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

3. Refund Policy

  • Approved refunds will be processed within 5-10 business days to your original payment method.
  • Shipping fees are non-refundable, except for defective or incorrectly shipped items.
  • If your refund is delayed, please check with your bank or payment provider, as processing times may vary.

4. Exchanges

We only replace items that are defective or damaged upon arrival. If you need an exchange, contact us at returns@puresora.xyz within 7 days of receiving your order.

For other exchanges (such as size or color changes), a return must be initiated first, followed by a new purchase.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please follow these steps:

  1. Take clear photos of the item and packaging.
  2. Email us at returns@puresora.xyz with your order details and images within 7 days of delivery.
  3. Resolution: We will offer a replacement, refund, or store credit, depending on the situation.

Shipping costs for defective or incorrect items will be covered by Puresora.

6. Non-Returnable & Non-Refundable Items

Certain products are not eligible for returns or refunds, including:

  • Final Sale & Clearance Items
  • Gift Cards & Digital Products
  • Customized or Personalized Items
  • Opened or Used Hygiene Products (e.g., ergonomic cushions, wrist rests)
  • Software or Downloadable Items

If you are unsure whether your item qualifies for a return, please contact our support team before making a request.

7. Late or Missing Refunds

If you have not received your refund after 10 business days, follow these steps:

  1. Check your bank or credit card statement.
  2. Contact your payment provider, as some financial institutions take time to process refunds.
  3. If the issue persists, email us at support@puresora.xyz, and we will assist you further.

8. Contact Information

For any questions or return-related inquiries, reach out to us:

📍 Address: 1914 Bungalow Road, Dawson, Nebraska
📞 Phone: 402-855-3978
📧 Email: returns@puresora.xyz
🌐 Website: https://puresora.xyz/